Privacy policy
1. GENERAL
The website www.adria-sail.hr is the official website containing information on vessels, cruises with different routes on the Adriatic Sea. It has the possibility of online booking small vessel cruises through Adria sail’s webshop. The website provides information on accommodation opportunities and other related tourist services for which Adria sail is registered. The webshop is owned and represents the services provided by the company Adria sail d.o.o., tax ID number – OIB: 50503998669, corporate registration ID – MB: 110068531. Official records confirm Adria sail d.o.o. as a valid business.
Adria sail d.o.o. headquarters are at Varoš 51 A, Ražanj, 22202 Rogoznica, Croatia, company’s phone number is +385 (0)98 173 3605 and the company’s email is info@staging.adria-sail.hr.
Adria sail ensures the safety, security, and privacy of all information and purchases from customers through www.adria -sail.hr. Customer data is secured and managed by the Adria sail. Any information submitted by the buyer will be used solely to complete the transaction, deliver the product, provide information on new product releases, and address any customer service issues. Adria sail is at your disposal for any questions and information regarding cruises, accommodation, excursions, transfers, and other tourist services before and after the reservation is made and during the cruises. Contact numbers are listed online.
Adria sail price list is valid throughout the year, i.e., season; except in case of special offers – such as first or last-minute bookings that depend on departure date, availability, etc.
Adria sail uses Stripe for online payments. Stripe is a secure system for online payments, real-time credit and debit card payments, and other payment methods. All payments will be effected in EURO (symbol: €; currency code: EUR). When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
Adria sail provides services according to the laws of the Republic of Croatia abiding by the Customer protection law, which is an integral part of the contract. By purchasing through the website, clients accept the contract.
2. TERMS OF BOOKING AND PAYMENT
In these Booking Terms and Conditions, “you” and “your” refers to all passengers on the booking (including anyone who is subsequently added or substituted at a later date). “Us”, “our” and “we” refers to the Tour Operator, namely Adria sail d.o.o..
BOOKING YOUR TRIP AND ACCEPTANCE
The Operator accepts a booking only once a deposit or full payment has been collected and held either by the Operator directly or by an authorised travel agent on the Operator’s behalf. Bookings made via the authorised agents’ own websites are considered as made with the Operator directly.To confirm a direct booking, you must complete the booking form found on our website. Passenger must be at least 18 when the booking is made. On receipt of your booking form, subject to availability and at the Operator’s discretion, the Operator will reserve your place(s) on your selected trips and send you an initial invoice for the deposit or full payment, together with a due date for such payment. It is your responsibility, as the customer, to check the accuracy of your booking and travel dates. A contract is only made between you and the Operator upon your booking being confirmed and accepted through communication thereof to either you or your authorised travel agent. Once we have received all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the passenger and should be checked carefully as soon as it is received. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not informed of any inaccuracy in any document within 10 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
DEPOSITS AND PAYMENTS
For your trip to be confirmed, a deposit of 100 € per passenger for cabin charter bookings (or full payment if the reservation is within ten weeks of the date your trip is due to begin) must be paid at the time of reservation. A higher deposit (usually 25% of the total booking price) is required for private, whole-boat group bookings.The balance of the cost of the holiday cost must be received by us not less than ten weeks prior to the date your arrangements with us are due to begin. Please note, we do not send out payment reminders. If all payments due are not paid in full and on time, we can assume that you wish to cancel your reservation. In this case we will be entitled to keep all deposits paid. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation depending on the date your booking has been treated as cancelled.
CHANGES AND CANCELLATION BY YOU
If you wish to make any modifications to your confirmed trip, we must be notified in writing at the earliest opportunity. In instances where changes are possible, an amendment fee of 25 € per booked passenger will be payable together with any costs incurred by the Operator. Alterations may result in the recalculation of the trip price due to a switch from higher to lower season dates or vice versa. Cancellation of a booking must be notified to us immediately, in writing, by the lead passenger. A booking will not be regarded as cancelled unless written notice is received by us. Upon cancellation, the following charges will apply:
Days before trip commences % of trip
Over 49 days Deposit
49-42 days 35%
41-35 days 50%
34-0 days 100%
No refunds will be issued for partly attended trips, accommodation reservations or any other services reserved but not used. You may be able to reclaim these cancellation charges (minus any excess), depending on the reason for cancellation, under the terms of your own personal insurance policy. Claims must be made directly to your insurance company.
CHANGES AND CANCELLATION BY US
Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances and we notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract.
It must be remembered that it is not always possible for our boats to call at all ports exactly as planned or as set out in the route and unfortunately we often have no control over this, especially when taking local port authority instructions and weather considerations into account. Of course we will attempt, within the realms of health and safety, to call at all scheduled ports but there is always a degree of flexibility as regards itineraries when travelling with us as port destination changes or other minor changes may occur. A minor change is defined as any change which we can reasonably be expected to know as an operator would not have a significant effect on your confirmed trip. The captains retain the right to deviate from or change any particular itinerary where they believe it necessary to so, for example in the interests of the health and safety of passengers as a result of adverse weather conditions or port authority orders. We are sometimes forced to make a “major change”. A major change is a change made before departure which we can reasonably be expected to know as an operator will have a significant effect on your trip. “Major changes” can include the following a significant change of itinerary which would result in missing out on one or more key destinations
Where a major change is made prior to departure, we will inform you as soon as we can and you will have the choice of cancelling the tour and obtaining a full refund. These options are not available where any change made is minor.
If we have to make a major change, we will pay you the compensation payments set out in the table below depending on the circumstances. Compensation will only be paid out provided that the major change, prior to departure, is NOT due to “Force Majeure” .No compensation will be paid if we cancel as a result of your failure to comply with any requirement of these booking conditions (such as paying on time) or if we make a minor change.
Days before trip commencement Compensation per passenger
Over 42 days Zero
42-29 days 35 €
28-14 days 50 €
13-7 days 60 €
6-0 days 100 €
FORCE MAJEURE
We cannot accept liability or pay any compensation where the provision of your trip with us with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. “Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, disease epidemics or pandemics, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Operator.
INSURANCE
You must take out comprehensive travel insurance before you travel. We consider such travel insurance to be absolutely essential and should cover for cancellation, medical and repatriation expenses, personal injury, death, loss of personal items, loss/theft of money and personal liability insurance. Evidence of such travel insurance must be produced, upon request, to Adria sail d.o.o. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
COMPLAINTS
Any complaints regarding service on board have to be given directly to the vessel on the spot and through the official representative of Adria sail d.o.o. Complaints have to be certified by the vessel, written in the complaints book, and sent to Adria sail within 15 days from the customer’s departure. On the contrary, such complaints will not be taken into consideration. The services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided.
SPECIAL NOTES FOR ALL CRUISES
- The captain reserves the right to change the route in case of bad weather conditions.
- Passengers must follow ship rules (to be found in written form on the ship), especially with regards to not bringing drinks on board and in case of bad behavior, captain reserves the right to ask clients to disembark. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination
- Before departure, the Adria sail representative is obliged to perform a welcome speech providing important information on safety on board, and other information required by law for all the passengers aboard.
- Adria sail reserves the right to cancel departures with less than 15 participants
- Adria sail is not responsible for any accidents that may occur onboard and insists that clients are informed of this and the need for extra observation and caution whilst being onboard or walking between vessels and the mainland. Due to specific mooring conditions and requirements in some Croatian ports, ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships to get to the shore. In such cases, passengers need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. Failure to meet any special request will not be a breach of contract on our part. If you have a medical condition or disability which may affect your trip, we ask that you inform us in writing at the time of booking the trip of any special arrangements required by you so that we are able to advise as to the suitability of those arrangements. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip.
TRAVEL DOCUMENTS
Please ensure you carefully read your invoice and all other pre-departure documents we send to you as soon as you receive them, and contact us immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you or your agent. You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel agent or us. Please note requirements change and you must check with your Consulate for the most up to date information. Passports must have an expiry date of at least six months after completion of the trip.
